Tradesperson mid-job on site Operations for trades businesses · Chicagoland

We handle the
#*$%
you don't.

You're a hell of a plumber. You shouldn't have to be a hell of an office manager too.

Mary is your back office on the phone. She answers your business line on her own number, picks up after hours, and captures what comes in — and when you finish a job, drop money on parts, or work three hours, you tell her by call and it's in the books before you're off the ladder. (Mary is AI. She tells callers so, and Illinois recording consent is spoken on every call.)

See if it's a fit How it works →
The problem

You're good at the work. The work isn't the problem.

Most plumbers, electricians, and HVAC techs running their own shop didn't get into the trades to answer phones, chase invoices, or untangle a schedule that double-booked itself on a Tuesday.

The calls going to voicemail while you're under a sink. The invoice you meant to send three days ago. The customer who said they went with someone else. Running a trade business without an operational layer is like doing electrical work without a panel. Everything's live. Nothing's protected.

"A missed service call in south Chicagoland is a $325 job gone. Miss four on a Tuesday and you've lost $1,300 before lunch — and you'll never know it happened."

Phone on metal workbench surrounded by tools
The misdiagnosis

You think you need more leads. You don't.

The calls are coming in. They're just not getting answered. The estimates are going out. They're just not getting followed up. The jobs are getting done. The invoices are going out late, or not at all.

It's not a lead problem. It's a conversion and follow-through problem. No amount of Google Ads fixes a bucket with holes in it.

We fix the bucket first.

Here's what it actually looks like: you had calls come in this week. Some went to voicemail. A few of those people didn't leave a message. One of them hired your competitor by 3pm. You did great work all day and lost $600 you never knew was on the table.

The solution

We don't help with your office.
We replace it.

Standardized workflows, trained teams, configured software, enforced processes — running the business operations of your shop the way a scaled company would. You don't learn software. You don't manage people. You plug in. It works.

01
Phone & Intake
Every call answered within three rings. Emergency triage handled. No voicemails. No missed jobs. No customers who called the next guy because nobody picked up.
02
Scheduling & Dispatch
We own the calendar. You approve, the customer gets confirmed. Day-before, morning-of, on-the-way. You show up. The customer's ready.
03
Invoicing & Payment
Job marked complete. Invoice out the same day. Automated reminders on day 3, 7, and 14. No more chasing checks.
04
CRM & Reporting
Every call, job, and invoice linked and logged. Weekly report in your inbox. You always know where the business stands.
05
Web Presence
A website that looks like a real company. A Google profile that converts. Review requests after every job. Your digital front door — handled.
The guarantee

Live in 72 hours.
Or you don't pay.

72h
To fully operational
40%
Of calls missed before the system
Day 1
Same-day invoicing starts
0
Software for you to learn
Who it's for

Built for one kind of owner.

This is you
  • Licensed residential trade contractor — plumber, electrician, or HVAC
  • 1 to 10 techs, repair and service work
  • Chicagoland area
  • Losing jobs to missed calls right now
  • Ready to stop being the bottleneck
This is not you
  • You want to stay involved in every office detail
  • Your spouse is handling it and that's fine
  • You want help, not replacement
  • Standardized systems make you uncomfortable
Pricing

Fix the office first.
Marketing comes after.

You're already paying for pieces of this — an answering service, a CRM nobody fully uses, a bookkeeper, maybe a spouse doing it on evenings and weekends. We replace the scramble with one system, run for you, for one monthly fee.

We don't post a plan price here, because the right number depends on your trade and your volume — we work it out with you on a short call. Month to month, no setup fees, you own your accounts, and you're live in 72 hours or you don't pay.

Start here
Operations first
One monthly fee. The whole office, run for you.
  • Professional call answering, every call
  • Scheduling and dispatch — we own the calendar
  • Same-day invoicing after every job
  • Automated payment reminders
  • CRM and weekly reporting
  • Website and Google Business Profile
  • Review request workflow
  • Paid advertising or SEO
  • Bookkeeping or tax prep
See if it's a fit
Marketing, once the office is stable
Added on after operations run clean for 30 days.
  • Everything in operations
  • Weekly Google Business Profile posts
  • Reputation management
  • Monthly performance reporting
  • Speed-to-contact optimization
See if it's a fit
The 72-hour guarantee. If the system isn't live and running within 72 hours of going active, you don't pay for the first month. No exceptions.

You've got enough to do.

You didn't get into the trades to run an office. We handle everything else.

See if it's a fit — takes five minutes

We only take on clients where we know the system will work. If it's not the right fit, we'll say so.